Your comments

Hello hannaheireland, I DO NOT WORK for Story Wars, but I have a LONG history as technical support for a couple of companies and wanted to offer up the following suggestions if your issue has not yet been resolved. If it has, that's great and go ahead and ignore below for this case, but these items are applicable in a multitude of scenarios and should greatly reduce your time dealing with technical support for most applicable technologies/websites (I've worked for cellphone companies and internet providers on multiple tiers of technical support).

  1. Use the established ticket system first (it's the third option at the top on the left-hand side for story wars).
  2. Provide a copy of the text of the body of the email (remove any personally identifying information) if you feel you might be able to get faster assistance from the general public (sometimes forums are faster, I agree).
  3. List the steps you have taken to encounter the error/error message. (Example: I opened the notification email and clicked the link from the email that brought me to the login page and I logged in successfully. After logging in I clicked on my profile name and selected the notifications option and checked for any new unread messages
  4. provide the error message text, including any "Error number" that may appear. (There is a difference between a runtime error, Plug-in failure, page not found, etc.) or if there is no error does your browser just never load the new page, does the page just come up blank, does your browser/app just shut down, or does your phone lock up?)
  5. If possible, have screenshots to either reference while speaking to TS or be able to attach to a message so they can see for themselves what you are experiencing and what they might be able to see that you might not have seen or known to mention but that they are either trained or experienced enough to catch.
  6. If you're tech-savvy and have tried a few things ahead of time, keep track of them and let the TS know, even though they may have you do them again (You might not believe how many people say they have power cycled the device prior to calling but the system shows something way different) because it oftentimes is a requirement for them to do so either as a job metric or pre-escalation list to be completed with a customer.

If you have filled out a ticket and they still have not responded after a week or 2, check to see if there is a "flag for follow-up" on your original ticket submission and try that. If that doesn't work, and I've had to do this with another company at one point, send a new ticket for the same issue as daily as you can until you get a response. Don't spam them multiple times in a day or you'll get either filtered or blocked (I MIGHT have done something like that when my Hotmail account was hacked and none of the troubleshooting was letting me back in, and I wasn't getting a live person on the phone... This was quite a while ago).

I know it's a lot of information but without more details on your issue, I figured I'd throw out a big net to try and help if possible. I hope it does and take care. :-)

What if the "write a draft for X of X" was changed to a dropdown list kind of like so:

What would you like to do? (Bulleted list items below would be in the dropdown box)

  • Write a draft for the next chapter 
  • Comment on the story so far
  • Submit inspired original artwork for this story
  • Help with the editing process

With the editing process, there should be a "cost" to accept the changes but also a "reward" for accepted suggestions to encourage people to help out others. Or maybe a point minimum before you can become an editor and then points awarded for editorial suggestions that others accept but no "cost".

When choosing "Help with the editing process", what could happen is a new window opens with a copy of the story pasted into the body of a private message and custom markup controls like multicolor highlighters, numbered line commentary that links to the full comment in the footnotes, or just a line commentary indicator that relates to a highlighted section, and then there is your standard  strikethrough but maybe set it to change the font color or the line-through to red (similar to how Word does it when you track changes and delete a word).

I know it's more of a pain to code for color changes like that, but establishing what colors mean what kind of changes  (order of words, comma use, word tense confusion, run-on sentence, dangling participle, etc...) and being able to add commentary to clarify what or why you suggest a change or possibly where the change would go and/or any slight changes to make it absolutely perfect clear understandable {perfect(,) clear(,) and understandable}... just a slight example of how hard it is to really suggest edits clearly with the text editor available for chapter suggestions.

Lastly, maybe stories can be marked just for "suggest edits only" for up to XX number of days before becoming fully active and available for chapter suggestions, etc...

That's my $0.02